Provide ICT infrastructure and services to support the implementation of ESC functions.

Division Functions

This division is responsible in implementing the following services :-

• Develop, implement and monitor the implementation of ESC’s Information Technology Strategic Plan (ITSP);
• Develop and monitor the compliance of ESC’s ICT Security Policy (ICTSP);
• Develop and maintain ESC’s application system;
• Develop and maintain ESC’s portal;
• Ensure the security and control of ICT;
• Plan and implement ICT procurement;
• Plan and conduct training on the use of ESC’s application system;
• Plan and manage ESC’s ICT assets;
• Manage ESC’s data center; and
• Provide technical support services related to ICT

Information Management Division Customer Charter 

• Ensuring the availability of access to the Official Portal of the Education Service Commission operates at least at 95 percent.
• Ensuring access to the Employment Registration in Education Service (MySPP) application operate at least at 95 percent.
• Provide feedback related to complaints and ICT technical assistance to ESC members at least within one (1) to 14 working days depending on the level complexity.
• Ensure that requests for improvements to the existing application system by ESC members are completed within 1 – 90 working days depending on the level of complexity of the improvement.

Complaint Classification:

1. Low : 1 – 3 days
2. Medium : 1 – 7 days
3. Critical: 1 – 14 days

Improvement Classification::

1. Low : 1 – 14 days
2. Medium : 15 – 30 days
3. Critical : 1 – 3 months

Details

Last Updated: 23 December 2023

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This division is responsible for managing the administrative, financial, human resource and public relations matters of officers and personnel of the Education Service Commission in an efficient and orderly manner.

Functions

• To manage the service, personal management, performance management and disciplinary matters.
• To plan, implement and monitor internal and external training programmes
• To manage the finances of the department
• To manage the general administration of the office, asset management, security, maintenance, logistic requirements and public relations.
• To co-ordinate the implementation of modules/sub-modules of the HRMIS application.

Details

Last Updated: 12 December 2023

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Managing Commission Meetings (CM), Disciplinary Appeal Board Meetings (DABM), Promotion Appeal Board Meetings (PABM) and Search Committee Meeting; and Coordinating matters related to the appointment of Commission Members.

Division Function

• Managing and coordinating Commission Papers for meetings involving Commission Members such as:
  
  • Education Service Commission Meetings (CM);
  • Education Service Disciplinary Appeal Board Meetings (DABM); and
  • Education Service Promotion Appeal Board Meetings (PABM);
• Coordinating matters related to the appointment of Commission Members such as:
  • Managing Search Committee meeting for the selection for Commission Members; and
  • Managing and coordinating Oath Taking Ceremony for newly appointed Commission Members

Details

Last Updated: 12 December 2023

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Functions of the Legal Counsel Office

• Provide legal counsel to all Division in ESC;
• Drafting, reviewing and approving agreement documents, contracts, memorandum of understanding and other documents involving ESC;
• Drafting and reviewing bills, regulations, rules and other legal documents under the jurisdiction of ESC; and
• Manage/assist the Attorney-General Department in the handling of Judicial Review/legal cases in court involving ESC.

Details

Last Updated: 12 December 2023

Hits: 3287