Client's Charter

Recruitment of Education Service Officers (ESO)/Higher Education Officers (HEO) will be completed within eight (8) weeks from the date of application.
Recruitment of Member of Executive Group (MoEG) will be completed within ten 10 weeks from the date of application.
Result for Education Service Officers (ESO)/Higher Education Officers (HEO) will be released within four (4) weeks from the final date of all interview sessions.
Result for the Member of Executive Group (MoEG) will be released within six (6) weeks from the last final date of all zone interview sessions.

Notification of the results on the confirmation of appointment to be within two (2) weeks from the date the acceptance offer package is received.
Notification of the results of Service Confirmation (PDP), Extension of Trial Period (PTP) and Conferment of Pension Status (PTB) to be within six (6) weeks from the date the certification/verification is received.

Letter of notification regarding the Commission’s General Disciplinary Action to be issued to officers within eight (8) weeks after the representative action of the officer, and after the Head of Department's comments and complete relevant documents are received.
The Disciplinary Action Appeal Letter is issued to the officer within six (6) weeks after the appeal letter and complete relevant documents are received.

Notification of acceptance of complaint received via email within one (1) working day.
Feedback on complaints given within five (5) working days.
Bill payments paid within 14 days of receiving complete billing.

Ensuring at least 95% availability of access to the Official Portal of the Education Service Commission.

Minutes of the Commission's Meeting to be distributed within seven (7) working days after the date of the meeting.
Policy decisions to be uploaded into the e-Ruling system within three (3) working days after the minutes of the Commission Meeting are ratified.

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